Shipping Policy

1) Delivery / shipping conditions / place of performance / transfer of risk 1.1 If the goods ordered are to be dispatched to the customer, the following provisions under Clauses 5.2 and 5.3 apply to shipping costs. Shipping is insured throughout. The choice of dispatch route and means of dispatch is left to the seller. End consumer: In the case of legal transactions between seller and end consumer, the risk of performance in the case of a shipment is only transferred to the customer when the goods are handed over or if the customer is in default of acceptance. Companies / commercial customers: In the case of legal transactions between the seller and the company / commercial customer, the goods ordered are shipped at the customer's risk. With the timely delivery of the goods to the supplier / forwarder, the seller's obligation to perform is fulfilled. 1.2 The shipping costs incurred are not included in the sales price of the goods and are shown in the online shop khoudir-oud and as part of the ordering process via the online shop and in the sales catalog shown in detail. Unless otherwise agreed, shipping costs are to be borne by the customer. The seller reserves the right to choose the express shipping method abroad if the shipping costs with this shipping method are cheaper than with standard shipping. 1.3 If individual items of the order are not in stock at short notice, the seller reserves the right to partial delivery within the EU . The subsequent delivery of the articles is free of charge. Outside the EU, partial deliveries are only made at the express request of the customer. In this case, necessary subsequent deliveries are subject to shipping costs.

2) payment

Prepayment: 2% discount for prepayment by bank transfer Credit card: Mastercard, Visa, AMEX PayPal: Online payment service Immediate transfer: Online payment service Invoice: 15 days net without deduction

The seller reserves the right to limit the accepted payment method to prepayment.

For commercial customers from the EU: Please state the EU VAT identification number when placing the order. If no number is available or if this is not given, we have to charge German value added tax (VAT) in accordance with EU law. This regulation only applies to customers from the EU!



3) prices

3.1 No liability is accepted for printing / display errors in the price information. 3.2 Accessories and string prices are subject to fixed prices. In the event of a price increase by the supplier, the seller is forced to calculate the new price.

4) Retention of title

The goods remain the property of the seller until the purchase price has been paid in full.

5) Elimination of defects / warranty / guarantee

5.1 The seller grants a three-year guarantee on the products supplied. The guarantee is excluded if the goods have not been used and / or cared for in accordance with the manufacturer's recommendations. The warranty is fulfilled, depending on the selection made by the seller, either by carrying out repairs or by delivering an exchange product. The warranty period begins with the delivery of the goods. 5.2 In addition to the provision in Clause 8.1, the possibility of asserting statutory warranty claims remains unaffected.

6) Online dispute resolution

The dispute settlement platform can be reached under the external link to the OS platform in accordance with Article 14 (1) of Regulation (EU) No. 524/2013: http://ec.europa.eu/consumers/odr/. In this context, we are legally obliged to inform you of our e-mail address. This is: mohamed@khoudir-oud.com We endeavor to amicably resolve any differences of opinion arising from our contract with the customer. In addition, we are not obliged to participate in an arbitration procedure and unfortunately we cannot offer our customers participation in such a procedure.