Right of return
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be are in the same condition that you received them, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To start a return you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior notice will not be accepted.
You can contact us at any time with questions about returns at email@example.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item so that we can evaluate and resolve the issue can.
Exceptions / Disposables
Certain types of items cannot be returned, e.g. B. Perishable goods (e.g. groceries, flowers or plants), custom-made goods (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The quickest way to ensure you get what you want is to return the item you have. Once the return has been accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.